Nurse & Clinician Experience
Physician Experience
Features and Functionality
Physician experience
Nurse experience
Features
&
Functionality
Experience the capabilities that enable seamless communications and create a connected care team
CareAware Connect
Use this navigation to learn more about features and functionality.
IT Analyst Experience
Clinicians can easily message patient information securely using end-to-end encryption.
Secure Text Messaging
Directory
Voice
Clinical Integration
Notifications
Clinical Photo Capture
Other Mobility Offerings
Quick messages
Customizable quick replies so clinicians can communicate on the go.
Simplify communication across multiple roles in your organization through a single multi-facility directory. Clinicians can search and communicate easily in one place with care team members inside and outside the four walls of the hospital.
Secure text messaging
All messaging capabilities are available on a mobile device as well as a shared desktop.
Group messaging
Collaborate with multiple members of an organization with a single message.
Picture messaging
Securely send patient photos to other care team members.
Message status
Message status updates inform care team members when recipients have read your message.
Conversation participant details
Access clinicians’ contact information easily in the details of any conversation.
Contacts in the directory will show a presence of available, away or offline, putting clinicians in contact with available care team members.
Contact search
Instantly find clinicians by searching their name, role or location in a global directory. Through on-call schedule integration, roles are automatically updated giving clinicians the most up to date information at their fingertips.
Switch between personalized contacts lists to quickly access frequently used contacts. Contact lists are based on your organizations predefined groups and clinician’s favorites.
Quick access lists
Favorites
Create a personalized contact list by favoriting frequently used contacts for quick access.
Dynamic roles
For times when you know the role but not the name, the system supports the ability for clinicians to claim roles so care team members can identify the appropriate contact instantly.
Customizable quick replies so clinicians can communicate on the go
Call any contact in the directory utilizing your organizations’ Wi-Fi network with Quality of Service (Qos), prioritizing calls over the Wi-Fi for superior quality.
Advanced EHR integration allows clinicians to complete workflows on a mobile device, automatically updating the patients chart.
Numerous clinical workflows consolidated on one device giving clinicians advanced technology, at the point of care, for workflow efficiencies.
By presenting contextual information to those receiving notifications, alerts requiring an immediate response can be acted upon quickly and escalated to ensure the alert reaches a clinician who can act.
Interactive notifications
Thanks to native notification integration, notifications are actionable, giving clinician’s the ability to respond directly from the notification.
Through integration with CareAware Event Management™, clinicians are notified of a variety of patient events at the point of care. Notifications can be flexibly routed to the appropriate care team member based on location, role, patient or personnel.
Electronic health record
Through deep EHR integration, clinicians are notified of events documented in the patient record such as critical results, new orders and admits/discharges/transfers.
Connected devices
Secondary notifications of primary alarm events are captured across the CareAware iBus® ecosystem of devices such as physiologic & patient monitoring devices.
Nurse call
Unlimited support for notification of nurse call events, including the ability to respond via voice with the patient.
Notification escalation
Clinicians can define multiple tiers of escalation to ensure the alert reaches a clinician who can take action
Camera Capture™ allows clinicians to capture and store images at point of care, while connecting them to the patient in near-real time.
Critical notification
Notifications are accompanied with a differentiating image and sound to ensure they are prioritized as critical experiences by care team members.
Call any contact in the directory utilizing your organizations’ Wi-Fi network, prioritizing calls over the Wi-Fi for superior quality.
The ability to upload clinical images directly into the patient record removes extra steps in the workflow to reduce potential human error and possible patient safety issues.
Clinicians can streamline care team communications and clinical workflows all on a single shared device, creating efficiencies and improving care quality.
Available clinical workflows include:
- Barcode medication administration - Specimen collection - Smart pump programming - Patient list - New orders and critical lab results - Discrete documentation
All messaging capabilities are available on a personal smartphone as well as a desktop.
Customizable quick replies so physicians can communicate on the go.
Efficiently communicate with multiple members of an organization with a single message.
Physicians can easily message patient information securely using end to end encryption.
Instantly find clinicians by searching their name, role or location in a global directory.
Switch between personalized contact lists to quickly access frequently used contacts. Contact lists are based on your organizations predefined groups and clinician’s favorites.
Create your own personalized contact list by favoriting frequently used contacts for quick access.
Digital schedule integration
Dynamic roles can be configured to sync with the digital call system so that care team members can identify and communicate with the appropriate contact instantly.
Simplify communication across multiple roles in your organization through a single multi-facility directory. Physicians can search and communicate easily in one place with care team members inside and outside the four walls of the hospital.
Call any contact in the directory and the app will automatically transfer to the native dialer and route the call to the appropriate clinician.
The call will route to the appropriate clinician’s extension on a shared device or a physician’s personal phone.
Thanks to native notification integration, notifications are actionable, giving physicians the ability to respond directly from the notification.
Through integration with CareAware Event Management™, physicians are notified of a variety of patient events at the point of care. Notifications can be flexibly routed to the appropriate care team member based on location, role, patient or personnel.
Camera Capture™ allows physicians to capture and store images at the point of care, while connecting them to the patient in near-real time.
Physicians can communicate seamlessly and receive near real-time notifications on any smartphone, tablet or desktop by deploying CareAware Connect through the iTunes App Store or Google Play Store, making adoption simple.
Smartwatch support
Supports the delivery of notifications across personal smartphones, desktops, tablets, and smartwatches.
CareAware Connect is designed to provide secure, reliable communication across your organization, whether your users remain within the four walls of a hospital or need their communication on the go.
Digital Schedule Integration
Technical Foundations
Enterprise Mobility Management
Configurable Options
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Encryption
Utilizes AES-256 encryption to ensure a secure communication environment
Device Integration
CareAware Connect is built on top of the CareAware iBus, Cerner's device connectivity solution, allowing Connect to integrate with thousands of medical devices, getting alerts and alarms directly to the right person at the right time
Single Sign-On
Allows a device's set of Cerner applications to utilize a single user sign-on, granting access to multiple mobile workflows creating a seamless user experience
Cloud Infrastructure
For clients focused on messaging, Cerner's cloud infrastructure is an easy way to deploy scalable, secure communications across their enterprise.
Discoverability
Your organization's communication history remains reportable and searchable
Message retention
Your organization can determine how long a user's history should be available to them, while ensuring the long term storage of all communication history meets your organization's retention policies.
Reliability
Local, highly available services are utilized to ensure that even in the worst of scenarios, communications and alerting still work
Skybox Mobility
Cerner’s mobile unified endpoint management solution configured and optimized for our solutions built on top of VMware® AirWatch®, recognized as the leading UEM by Gartner in 2018*. Our software allows health organizations to efficiently manage all applications and devices inside and outside the four walls.
Mobility Managed Services
Offers remote device management for your entire mobile ecosystem. Experts will efficiently manage, maintain and support devices and applications by leveraging Skybox Mobility and advanced solution knowledge.
*Magic Quadrant for Unified Endpoint Management Tools Report: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Solution Analytics
Adoption & utilization
Dashboard available in Cerner's data analytics tool evaluating data on messages, calls, voice quality, and alarms to view usage and adoption of the solution. These reports can be filtered by facility, position or claimed roles, device type, and named clinician, allowing the ability to create tailored meaningful reports.
Auditing
Supports compliance with the ability to audit details and content of text messages as well as inspect CareAware system administrator changes.
Support & troubleshooting
Ability to review details of user sessions, message activity, call activity, alarm sources, and notification activity in order to identify and resolve system issues.
Alarm management
Reporting available to identify the trends in alarm sources, notification volume, system noise created, and end user responsiveness.
